Frequently Asked Questions

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Have a question about one of our tours? There's a good chance you can find the answer you're seeking in the below list of frequently asked questions! Not seeing the answer to your question? Contact us at hello@detroitexperiencefactory.org or 313.962.4590.


  • Q: Do we get to get off of the bus on your bus tours? (Private and Public Tours)

  • A: Yes, our bus tours typically include 2 or 3 opportunities to get off of the bus and see landmarks in person

  • Q: Are we able to begin or end our tour at a spot of our choosing? (Private Tours)

  • A: Yes, we are able to accommodate most pickup and dropoff destinations for both walking and bus tours. For bus tours, we will not send a tour guide out to destinations outside of Detroit city limits to meet the group, but we can arrange a bus to pick up your group and then head directly to pick up our guide at our office - 440 Burroughs St. Detroit, MI 48202

  • Q: If we add an additional few people from the original quote provided, will there be a difference in cost? (Private Tours)

  • A: Yes, each of our experiences are priced based on headcount, staffing needed, etc. We request a solid headcount at least two weeks in advance of bus tours and a week out from walking tours.

  • Q: Can we tour multiple neighborhoods without a bus? (Private Tours)

  • A: Generally, no. Detroit is laid out in a way that exploring more than one neighborhood without transportation between would be extremely challenging.

  • Q: Our tour is on XX date, can we get the contact information for our guide now? (Private Tours)

  • A: (Depending on date) Yes, we try our best to provide tour guide’s contact information 24-48 hours before your tour experience - please refrain from contacting them before the day of your tour, as these are their personal numbers. We generally staff our tours about a week in advance of the experience date.

  • Q: Is a gratuity included? (Private and Public Tours)

  • A: On private and public tours, gratuity for the tour guide and shepherd is not included. If your tour includes bus rental, a tip for the bus driver is included.

  • Q: Can we visit the Motown Museum during the tour? (Private Tours)

  • A: We really recommend visiting the Motown Museum, which consists of a 1hr tour of the museum guided by its own employees. Due to the length of the museum visit, we recommend that groups do the Motown Museum tour either before or after their Detroit Experience Factory tour so that an hour of bus rental is not required while the group is in the museum.