Experience Coordinator

 

OVERVIEW:

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Detroit Experience Factory (DXF) is looking for an individual to support planning our customized experiences within the tour program. The Experience Coordinator position primarily acts as a liaison between DXF, clients and partners. This position is also tasked with keeping up-to-date information on the city, maintaining tour guide information, and conducting tours. The position requires the ability to provide excellent customer service while managing multiple projects with keen attention to quality and detail.

This is a full-time hourly position with benefits.

 

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Informing potential private clients about tour offerings

  • Planning and scheduling private tours for clients

  • Leading public and private tours

  • Capturing tour data in Salesforce

  • Contributing to historical and contemporary tour note research

  • Outreach to establish and grow both client and community relationships

  • Lead public tour copy development and Eventbrite management

  • Manage transportation vendor relationships and bus requests for tours

 

QUALIFICATIONS:

Required:

  • Bachelor’s Degree or related experience

  • Passion for Detroit

  • Strong customer service and presentation skills

  • 1-3 years of related experience preferred

  • Punctual and reliable

 

Core Competencies:

  • Verbal and written communication skills

  • Planning, prioritization and organization

  • Attention to detail

  • Effective time management

  • Critical thinking and problem solving

  • Ability to collaborate and work as a team

  • Knowledge of Microsoft Office and G Suite

  • Knowledge of Salesforce (or other CRM platform) preferred

 

INTERESTED? HERE'S HOW TO APPLY:

Email your resume to admin@detroitexperiencefactory.org with subject “Experience Coordinator Application” by May 25 , 2018 and finish this sentence: “I think I would be a great DXF Experience Coordinator because…”

No phone calls please.

The Detroit Experience Factory is an equal opportunity employer and strongly encourages applications from Detroit residents, people of color, persons with disabilities, women and LGBTQ applicants.